1. Inquiries

• Most products are shipped from the warehouse within 2 to 3 business days (i.e., Monday through Friday, excluding bank and other public holidays). For any shipping information, customers may contact us at our customer care number 18008430067 or write to us at care@laboliacosmetics.com. Our customer service team is available from 9:00 AM to 6:00 PM Monday to Friday. 

• Please note that in the event of any force majeure situation, we reserve the right to delay the shipment until the same is viable.

• The term “force majeure situations” shall mean and include: (a) acts of God, including, without limitation, storms, floods, earthquake, lightning, any natural disasters / calamities; or (b) fire, war, hostilities, terrorist acts, riots, civil commotion/ disturbances, explosions, epidemics, pandemics, declaration of containment zones, (c) change in governmental laws, orders or regulations adversely affecting or preventing due performance by any party of its duties, obligations or responsibilities under this letter agreement, embargoes, actions by a government, central or state or local government in India or governments overseas, or an agency thereof, sabotage; or (d) strikes, lockouts or other industrial actions of any nature; or (e) any other acts, occurrences, events or circumstances beyond our reasonable control.

• Customers can check the status of their most recent orders by visiting the ‘Order Status’ page in the ‘My Account’ section. This is the easiest and fastest way to get the most up-to-date information regarding customers’ orders.

• When the customer clicks on the ‘Order Status’ page, they will be prompted to log in with their email address and password. An order summary page will provide the customer with detailed information about their current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our carriers/ courier partners by clicking on “Dispatched” under the ‘Order Status’ header. Some carriers may not have any tracking information available for up to 24 business hours after the order is shipped.

• Occasionally, orders or parts of an order may be cancelled by us for the following reasons:

• Item(s) not available, although we take all professional care to ensure that unavailable items are clearly identified as such on the website;
• Impossibility in processing payment information;
• Cannot deliver to address provided by the customer;
• Duplicate order was placed;
• Failure to deliver on 3 attempts by the delivery partner;
• Any other reason outside our reasonable control. 

• If an order is cancelled, the customer will receive an email explaining the reason for the cancellation. Customers will not be charged for any cancelled orders. If payment has already been made, it will be refunded as per the Return & Refund policy available on our website. If the customer is interested in placing a new order or if the customer has any questions about a cancelled order, they may contact us at our customer care number 1800 8430067 or  via email at the email address care@laboliacosmetics.com

 

• An order once cancelled cannot be renewed. The customer will have to place a fresh order for the said product(s).

1. Cost of Shipping

• The shipping and handling charges are referenced at the time of checkout and the customer will be aware about this prior to any payment. For all orders under INR 599 (exclusive of tax) a standard shipping charge of INR 50 will be applicable.

1. Delivery

• Orders are usually delivered within 5-7 business days (Monday through Friday, excluding bank and other public holidays) from the date of shipping. However, delivery of the product may get deferred due to logistical reasons. In any case, the product(s) shall be delivered within a maximum period of 30 (thirty) business days from the date when the order is placed.

• Please note that in the event of any ‘force majeure situation’ as defined in Clause 1.3 above, we reserve the right to delay the delivery until the same is viable.

• We try very hard to ensure your product reaches you within the stipulated time period, but, due to unpredicted situations, if your order does not reach you by the expected delivery time, please contact us at our customer care number 1800 8430067 or write to us at care@laboliacosmetics.com and we will endeavour to settle your concerns at the earliest. Our customer service team is available from 9 AM to 6 PM Monday to Friday.