We respect your privacy and are committed to protect the privacy and security of your personal information. La’bolia Beauté (a division of Laborate Pharmaceuticals India Limited) urges you to carefully read and review this La’bolia Beauté’s Privacy Policy (“Privacy Policy”) before accessing or using this website (hereinafter referred to as “Website”). This Privacy Policy provides you the details about the manner in which your personal information is collected, stored, used, disclosed and/ or processed by us. If you proceed to access or use this Website, you are agreeing to abide by the contents of this Privacy Policy and consent to the collection, use, storage, disclosure and processing of your personal information as described herein.
Change in Policy
We reserve the right to add, amend, remove or modify the contents of this Privacy Policy at any time without prior notice, so as to reflect technological advancements, or changes in law, regulation and/or business practices. Please review this Privacy Policy periodically, to see any updates/ changes made herein. Your continued use of our website/ our services after any changes or revisions to this Privacy Policy take effect shall indicate your agreement with the terms of such revised Privacy Policy.
Sharing of Personal Information
• What Information about you is collected on the Website?
When you access the Website or use any of our services, you may provide, or we may collect information that may specifically identify you or any other individual. We receive, collect and/ or store any information you enter on our platform or provide us in any other way only for lawful purposes connected with the activity of the Website. When you register on the Website, we may collect the following personal information or sensitive personal data:
o Name
o Phone Number
o Age or date of birth
o Gender
o Email address
o Profession
o Permanent, Present or Mailing Address
o Password
o Location Data
o Financial information such as credit/ debit card, UPI, bank account, or other payment instrument details.
We will notify you or will endeavor to make you aware that information is or has been collected. To protect your privacy, please do not provide us with any information that is not specifically requested. When you register using your other accounts like on Facebook, Instagram, Gmail etc., we shall retrieve information for your registration from such account to continue to interact with you and to continue providing the services, wherever applicable.
• Do you receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
• How do we use the information we collect?
We use the collected information to provide our services on the Website and to operate our business, including for the following purposes:
o To carry out our obligations arising from your requests for the products and services on the platform;
o To operate and improve the platform in order to foster a positive user experience and to improve our business as a whole;
o To process and deliver your order(s) with us;
o To enable your access to our Website to purchase products and provide you with efficient services;
o For non-targeting reasons such as frequency capping, compliance billing and reporting or delivery, market research or product development purposes;
o To comply with applicable laws;
o To determine the effectiveness of our marketing and promotional campaigns;
o To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms, or as otherwise required by law.
We will treat your personal information/ sensitive personal data as strictly private and confidential. We will only use or disclose it for purposes directly related to our core business, or in ways that you would reasonably expect that we may use in the course of our business.
• What is the legal basis for use of the information?
We may rely on the following legal bases to process your personal information:
o Legal Obligations - We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
o Consent-We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
o Performance of a Contract - We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
o Legitimate Interests - We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
1. Send users information about special offers and discounts on our products and services
2. Develop and display personalized and relevant advertising content for our users
3. Analyze how our services are used so we can improve them to engage and retain users
4. Support our marketing activities
5. Diagnose problems and/or prevent fraudulent activities
6. Understand how our users use our products and services so we can improve user experience
7. [Other]
• Do we share the information we receive?
Please take note that we do not share your personal information/ sensitive personal data with third parties without your prior consent other than:
o With third parties’ like vendors, service providers, contractors, or agents (“third parties”) who work on our behalf, provided such third parties adhere to the data protection principles set out in the Information Technology Act, 2000 and other applicable legislation(s), or enter into written agreement with us requiring the said third party to provide at least the same level of privacy protection as is required by such data protection principles. All such third parties will only process your personal information on our explicit instructions and are subject to a duty of confidentiality:
o To comply with applicable laws or to respond to lawful requests and legal processes;
o To protect our rights and property, including that of our agents, customers and other associates, including to enforce our agreements, policies and terms of use;
o In an emergency, including to protect the personal safety of any person, and
o For the purpose of a business deal involving the sale or transfer of all or part of our business or assets (business deal may include for example any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).
• How long do we keep your information?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
• How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
Data Security
• We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure of your personal information, we have put in place suitable physical, electronic and managerial procedures, policies, control measures, as well as best practices to safeguard and secure the collection, storage and disclosure of any personal information collected by us.
• We further take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse or unauthorized access of your personal information as well as to prevent disclosure alteration and destruction. However, no server, computer or communications network/ system can be guaranteed to be 100% secure. Thus, we cannot guarantee the security of any personal information that you provide to us or is collected from you through the use of this website. In the event there is a security breach involving your personal information, we will endeavor to notify you promptly in accordance with applicable law.
• It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing and abusing your accounts and services. We request you to promptly notify us whenever there is a security breach is discovered by you.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets us know when you visit a particular site. Cookies allow websites to respond to you as an individual. The website can accordingly tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use both session cookies and persistent cookies and other automatic embedded tracking technologies such as location-identifying technologies, device recognition technologies to collect certain standard information such as the Internet Protocol (IP) address of the device used to access the website, browser-type, broad geographical location, and other information relating to browser interaction with the website. Overall, these cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any other information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Further, you can set up your browser to, stop accepting new cookies, get a message when you get a new cookie, disable existing cookies, and omit pictures.
Links to other websites
Our Website may contain web links to other websites in order to facilitate navigation or to give additional and relevant information. This Privacy Policy does not apply to practices of such websites and we are not responsible for the content or privacy practices employed by organizations sponsoring these other websites.
Your Rights
We wish to emphasize that as the owner of your personal information; you have the following rights, which this Privacy Policy and our use of your personal information has been designed to uphold:
o The right to be informed about our collection and use of your personal information;
o The right of access to your personal information and right to obtain a copy from us thereof;
o The right to rectification or supplementation of any personal information that is inaccurate or incomplete
o The right to be forgotten – i.e. the right to ask us to delete any personal information when there is no good reason for us to continue to use or retain it, such as to pursue a legal claim or defence;
o The right to request that the processing of your personal information is restricted, unless the processing is necessary to pursue a legal claim or defence;
o The right to withdraw consent for use of your personal information;
o The right to data portability;
o The right to object to use of your personal information for particular purposes;
o The right to require certain of your personal information to be transferred to you or to a third party;
o The right to complain to the Grievance Officer.
Important points to know
• Labolia Beauté DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means.
•Labolia Beauté never call users/customers with offers, discounts on products and offering free gifts.
• Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. Labolia Beauté regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
• Labolia Beauté shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
• We also request and encourage our customers to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse.
• Labolia Beauté relies on payment partners and banks. In certain cases, involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy.
Complaints and Grievances
Any complaints, questions, grievances or concerns with regard to the processing of your personal information provided by you to us or breach of these terms must be reported to care@laboliabeaute.com.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer to address any discrepancies and grievances you may have with respect to your personal information with us. The Grievance Officer will redress your grievances expeditiously.
Name – Mr. Anand Kashyap
Designation – Grievance Officer
Contact Number – +91-7065525390
Email address – pcd@laborate.com
The privacy policy of a website represents your integrity, accountability, and respect for your users' rights.